Situation: You're a brand-new student or faculty member and you've been told to "go to Canvas and log in," but you're not sure what your username and password is.
Your username is everything before the @ in your email address. If your email address is "firstname.lastname@example.org," then your Canvas username is btaylor.
Your password is the password that you use to access Populi, our student information system.
Situation: You have never accessed Populi, so you do not have a password for that site that you can use for Canvas.
No problem! Here's what to do.
Go to our Canvas login page at my.cgi.edu (or cgi.instructure.com; they both go to the same place) and use the "Forgot Your Password?" link on that page.
Then type in your username in the box that appears and select Request Password.
The email address that Canvas is using right now for you is your CGI email address, so that's where the password reset link will go.
Once it arrives (and FYI, it can take up to 30 minutes and often goes into the SPAM folder, so keep an eye out for it), just reset your Canvas password.
If that does not work, please submit a ticket with the Help Desk for additional assistance. Be sure to list the steps you have already tried.