If you are receiving this error the first time you log in to Canvas, it may be the type of username that you are logging in with.
Canvas uses a username, not an email address, for logins. Try typing in everything before the @cgi.edu as the username.
You may need to try a combination of items to rule out other problems:
- If you continue to get the error, try the "Forgot Password" link to reset your password, and try again.
- Restart your machine.
- Try logging in using an incognito browser. If you are able to login, this is a sign that you need to clear the cache and cookies in your browser.
If you continue to have issues, please fill out a Help Desk ticket that details the steps you have already tried, and we'll be glad to assist!