Problem: After I perform a search and get authenticated into the library, the results page is missing features or is showing me results from a completely different library.
The CORE Library databases are powered by database vendors, such as EBSCO, that are used by thousands of libraries across the world. We are all using many of the same resources, and we are all driving our patrons (that's you!) to the same place to access those resources. It's like a crowd rushing the doors of Best Buy on Black Friday. We all try to get in to the same place, even if we're coming from different locations.
Each library issues its patrons a unique set of credentials (login, password, etc.) These are what tell the database vendors what you have access to.
The CORE Library is set to place a cookie on your machine the first time you log in to the library that saves your login credentials. This is for your convenience. It means that you don't have to continuously log in every time you want access to resources. When you perform a search, the library remembers your login credentials and passes you right through, thanks to that cookie.
However, if you have an an account at another library -- your public library, for example, and that public library has also placed a cookie on your machine, and your public library is using some of the same database vendors the CORE Library is -- that's when signals can get crossed.
The database vendor (EBSCO) isn't sure what resources you can have access to, because it has two (or more) different sets of credentials. It picks one, probably the one you've used most often. And this may result in missing resources, a search with poor results, or other issues.
How do I know if my search accesses the wrong library?
The top of the Search Results page will have several places where the library is identified. The referring library will usually be named in the upper right corner next to the search box. If you do not see the CORE Library's name or logo by the search box, you've been passed through to another library.
Figure 1. CORE Library and CGI identifier.
Fig 2. Another library name in upper right corner of search results screen.
How do I fix this?
You will need to clear your browser's cache: the cookies and history. This will eliminate all saved passwords and give you a fresh start with the database vendor.
The next time you try to search in the library, you will be prompted for your login credentials. At that time, a new cookie will be saved that will allow you to pass through to the CORE Library's chosen resources.
What if I still want to use the other library?